====== Troubleshooting ======

Find your symptom, then follow the page it points to.

^ Symptom ^ Go to ^
| Callers cannot connect at all | [[v4:trouble:connecting|Callers cannot connect]] |
| A service says "Port in use" or "NOT LISTENING" | [[v4:trouble:connecting|Callers cannot connect]] |
| A caller is refused or banned | [[v4:trouble:connecting|Callers cannot connect]] |
| FTP connects but cannot list or download | [[v4:trouble:connecting|Callers cannot connect]] |
| A door or plug-in does not start | [[v4:trouble:doors|Doors and plug-ins]] |
| Mail does not arrive or leave | [[v4:trouble:mail|Mail and networks]] |
| A program will not start, or an install or update stopped | [[v4:trouble:programs|Programs, installs and updates]] |

===== First things to check =====

  - **Read the log.** Open the Log Viewer in [[v4:dispatch:logs|PBDispatch]], or the files in ''LOGS''. Most problems say what is wrong.
  - **Restart the service.** In [[v4:dispatch:services|Service Management]], press **Restart** on the service. Settings are re-read.
  - **Check the ports.** See [[v4:reference:ports|Ports]].
  - **Check the bitness.** A Win32 ProBoard needs Win32 plug-ins, and x64 needs x64.